Frequently asked questions
The questions we hear most at the bench and on business calls. Don't see yours? Call or text (419) 376-4747 — a real person answers.
Repairs & builds
Diagnostics are a flat $29, credited toward your repair. Most jobs are flat-rate — $49 tune-ups, $79 virus removal — and you approve the price before work starts. No fix, no fee. Not sure it’s worth fixing at all? See the repair-or-replace guide.
Most repairs: 24–72 hours. Custom builds: about a week once parts arrive. We keep you posted if anything runs long.
Protecting it is step one — we back up before touching anything whenever the drive allows, keep everything confidential, and retain nothing after the job.
Gaming rigs from $799, office systems from $499 — itemized parts at market price, flat build fee, stress-tested overnight. See the tiers.
90 days on workmanship — if our work fails, we redo it free. Parts carry the manufacturer's warranty and we help you claim it. Full terms.
We're open 24 hours for emergencies. Call (419) 376-4747 any time, any day.
Business IT
A flat monthly plan where we keep watch continuously — updates, antivirus, backup monitoring — so disasters get prevented instead of billed for. See the plans.
You can — our flat rates aren't going anywhere. But break-fix means paying for downtime after it happens; a plan means most of it never happens, and you're the priority call when it does.
Yes — setup, migration, license cleanup, and day-to-day support for email, files, and Teams. Part of business plans, or a one-time project.
Yes — $69/hr on-site across the Northwest Ohio area, $35 remote sessions when a visit isn't needed, and on-site is included in Business Complete plans.
Call now — (419) 376-4747, 24 hours. We get you operating first and talk paperwork later.
Grand Rapids, Waterville, Whitehouse, Bowling Green, Napoleon, Perrysburg, Maumee, and the greater Toledo area — plus remote support anywhere.
Still wondering?
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