The promises we make — and the fine print, in plain English.

Workmanship guarantee. If a repair we performed fails because of our work — a part installed incorrectly, a configuration set up wrong — we will re-perform that repair at no labor charge for 90 days from the date your equipment is returned.

Parts. New parts we supply carry the manufacturer's warranty, which we pass through to you and help you claim. Used or refurbished parts, when you've agreed to them in writing, carry a 30-day replacement guarantee from us.

No fix, no fee. If we can't resolve the problem you brought the equipment in for, you owe nothing beyond the diagnostic fee. We will not bill you labor for a repair that didn't work.

Honest diagnosis. We'll tell you when a repair isn't economically worth doing, and when we're not the right people for the job. We do not bill for work we didn't perform or parts we didn't install.

Your data stays yours. We won't access, copy, retain, or share your personal files beyond what's necessary to perform the service you requested (see "Privacy" below).

Diagnostic fee. A non-refundable diagnostic fee of $29 applies to each intake, and is credited toward the repair if you proceed with the work we recommend.

We only do what you approve. We perform only the work described on your intake report, or work you subsequently authorize in writing — text and email count as writing. If we discover additional problems, we contact you with an estimate before doing anything further. We will never perform unauthorized work and then bill you for it.

Estimates are estimates. Hardware faults can hide behind other hardware faults. If the actual cost will exceed our estimate by more than 10%, we stop and get your approval before continuing.

Declined repairs. If you decline the recommended repair, we'll reassemble the equipment to the extent reasonably possible and return it. Equipment that arrived non-functional may not be returnable to its exact prior state.

Backing up your data is your responsibility. Repair work — including routine, correctly performed repair work — carries an inherent risk of data loss. Storage drives that are already failing frequently fail completely during diagnosis or handling. That is the nature of failing hardware, not a sign something was done wrong.

At drop-off, you'll confirm one of the following on the intake form: you have a current backup; you decline a backup and accept the risk of data loss; or you're hiring us to attempt a backup or recovery as a separate paid service.

We use real care to avoid data loss on every job — backing up before we touch anything whenever the drive allows it. We cannot guarantee data will survive a repair, and except as described under "Liability" below, we are not liable for data lost during service.

Data recovery is never guaranteed. When we attempt recovery, you're paying for the attempt and the time, not a result — and we'll tell you up front when we think the odds are poor.

Your intake report records the condition of your equipment as received, and we photograph equipment at intake. We are not responsible for pre-existing damage, latent defects, prior liquid exposure, earlier third-party repairs, counterfeit parts installed by others, or components that were already at the end of their life.

Liquid damage causes progressive, unpredictable corrosion. We make no promise that liquid-damaged equipment can be repaired, that a repair will hold, or that data can be preserved — that work is accepted on a best-efforts basis only.

Previously opened equipment. If equipment shows evidence of prior disassembly or modification, we may decline the job or accept it on a best-efforts, no-guarantee basis.

Cap. Our total liability for any claim arising out of or relating to our services — regardless of legal theory — will not exceed the greater of (a) the total fees you paid us for the specific job giving rise to the claim, or (b) $500.

No consequential damages. We are not liable for indirect, incidental, special, punitive, or consequential damages of any kind — including lost profits or revenue, business interruption or downtime, the cost of substitute equipment, the value or re-creation cost of lost data, or loss of goodwill — even if we were advised such damages were possible.

What this doesn't cover. Nothing here limits our liability for gross negligence, willful misconduct, fraud, or anything that can't be limited under applicable law. We're not asking you to waive those, and we wouldn't expect you to.

Time limit. Any claim must be brought within one year of the date the equipment was returned to you.

Software behavior after service — operating system updates, driver updates, or vendor changes that break something after the equipment leaves our hands.

Licensing. You're responsible for holding valid licenses for your software. We won't install unlicensed software, and we won't remove or circumvent licensing, activation, or manufacturer security features.

What malware already did. Removing malware doesn't undo what it did before removal — credentials it stole or accounts it accessed. Securing your accounts after a compromise is your responsibility, though we're glad to point you in the right direction.

Passwords. If you can't supply the credentials needed for a service, some work may be impossible. We do not bypass account locks or activation locks.

We treat everything on your equipment as confidential. We access your files only to the extent necessary to perform the requested service, verify a repair, or migrate data at your request. We don't go looking through your files, and we don't retain copies of your data after a job is complete — except a backup image you've specifically asked us to keep, which we delete after 30 days unless you tell us otherwise. If we inadvertently encounter material we are required by law to report, we will comply with the law; we will not otherwise disclose anything about your equipment or its contents to anyone.

Turnaround. Any timeline we give you is a good-faith estimate, not a guarantee — parts availability and shipping are outside our control. We'll keep you informed if a job runs long.

Payment is due at pickup or delivery unless we've agreed otherwise in writing. Business clients on invoice terms: net 15, with overdue balances accruing 1.5% per month or the legal maximum, whichever is less. Returned or reversed payments incur a $35 fee. We may retain equipment until the balance for that job is paid, to the extent Ohio law permits.

Pickup. We'll notify you when your equipment is ready. Storage is free for 14 days after that notice; after that, storage is $5 per day.

Abandoned equipment. Equipment not collected within 60 days of the ready notice — after reasonable attempts to reach you, including written notice — is considered abandoned, and we may dispose of, recycle, or sell it to recover unpaid charges in accordance with Ohio law. Any surplus from a sale is yours. Data on abandoned equipment is securely erased before disposal or resale.

On-site work is billed at $69 per hour with a one-hour minimum. There's no travel charge within our regular service area (Grand Rapids, Waterville, Whitehouse, Bowling Green, Napoleon, Perrysburg, and the greater Toledo area); trips beyond that are quoted in advance. You're responsible for safe, reasonable access to the equipment and work area. We're not responsible for damage arising from pre-existing conditions on your premises — faulty wiring, unlabeled cabling, or equipment already in a failed state. Cancellations with less than 24 hours' notice may be billed at the one-hour minimum.

Your responsibilities. Provide accurate information about the problem and the equipment's history, back up your data (or knowingly accept the risk), supply needed passwords, confirm you own or are authorized to service the equipment, and remove anything you don't want a technician in a position to see.

Third-party products. Hardware, software, or cloud services supplied by others are governed by the vendor's own warranty and terms — we pass through what the manufacturer provides but don't independently warrant a third party's product.

Indemnification. You agree to hold us harmless from third-party claims arising from equipment you weren't authorized to have serviced, unlicensed or infringing content on your equipment, or your use of the equipment after it's returned.

Governing law. These terms are governed by the laws of the State of Ohio, with disputes resolved in the courts of Wood County, Ohio — after we've first tried to work it out directly, which is always our preference.

The paperwork. These terms, together with your signed Intake & Condition Report, are the entire agreement. Changes must be in writing. If any provision is found unenforceable, the rest stays in effect.